Toytun.com (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.toytun.com, a Qatar-based e-commerce store specializing in toys.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

   We may collect the following types of information:

   1. Personal Information

      • Full name
      • Email address
      • Phone number
      • Billing and delivery address
      • Payment-related details (processed securely via third-party payment gateways)

   2. Order & Transaction Information

      • Products purchased
      • Order history
      • Delivery and fulfillment details

   3. Technical Information

      • IP address
      • Browser type and device information
      • Cookies and usage data

2. How We Use Your Information

   We use your information to:

   • Process and deliver orders
   • Manage payments and refunds
   • Communicate order updates and customer support
   • Improve website performance and user experience
   • Comply with legal and regulatory requirements in Qatar
   • Send promotional offers (only if you opt in)

3. Legal Basis for Processing (Qatar PDPL)

   We process personal data in accordance with Qatar Law No. 13 of 2016, based on:

   • User consent
   • Contractual necessity (order fulfillment)
   • Legal obligations
   • Legitimate business interests

4. Data Sharing & Disclosure

   We do not sell or rent your personal data.

   We may share information only with:

   • Payment gateway providers
   • Delivery and logistics partners
   • IT and hosting service providers
   • Government or legal authorities when required by Qatari law

   All third parties are required to maintain confidentiality and data security.

5. Payment Security

   All online payments are processed through secure, PCI-DSS compliant payment gateways. Toytun.com does not store your card or banking details.

6. Cookies Policy

   Toytun.com uses cookies to:

   • Enhance website functionality
   • Analyze traffic and user behavior
   • Remember user preferences

   You can manage or disable cookies through your browser settings.

7. Data Retention

   We retain personal data only for as long as necessary to:

   • Fulfill orders and services
   • Meet legal, accounting, or regulatory obligations
   • Resolve disputes

8. Your Rights Under Qatar Law

   You have the right to:

   • Access your personal data
   • Request correction or updates
   • Withdraw consent (where applicable)
   • Request deletion, subject to legal obligations

   To exercise your rights, contact us using the details below.

9. Children’s Privacy

   Toytun.com sells toys but does not knowingly collect personal data from children under 13 without parental consent. Parents may contact us to review or remove such information.

10. Data Security

    We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, loss, or misuse.

11. International Data Transfers

    If data is transferred outside Qatar (e.g., hosting or payment services), we ensure appropriate safeguards in compliance with Qatar data protection laws.

12. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

13. Contact Us

    If you have any questions about this Privacy Policy or data protection practices, please contact us: